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Deposit Policy

Please take time to review our no-show policy

No-Show and Deposit Policy

Updated 7/7/2021

Spay Illinois is a non-profit organization that relies on donations, grant funding, clients paying our full, low-cost prices, and every appointment being kept, to ensure that we can stay in operation and continue to assist over 25,000 pets each year. For that reason, Spay Illinois has put in place a firm No-Show Policy.


Spay Illinois requires a non-refundable $50 deposit for every spay/neuter surgery for dogs, a $25 deposit for every spay/neuter surgery for cats, and a non-refundable $100 Deposit for every dental appointment that is booked.


In the event that an appointment needs to be canceled or rescheduled, it’s very important that Spay Illinois is given at least a 48-hour notice. That appointment space has been reserved, thus prohibiting our ability to schedule another pet for services that day. A properly canceled or rescheduled appointment, with advanced notice of 48 hours or more, allows our organization the opportunity to fill that appointment slot with another pet in need of services.


Missed appointments have a direct impact on our ability to meet operational needs, and they cost our organization valuable resources, including time and money. Missed appointments, such as repeat no-shows, have a significant impact on our organization.


A surgery/dental appointment is considered a “no-show” if the appointment is canceled with less than 48 hours' notice or if the client fails to give any notice and fails to appear for their pet’s surgery/dental appointment.

In order to reschedule after a “no-show” appointment has occurred, Spay Illinois requires another “deposit” to be taken for future appointment services in the amount stated below.


  • After a no-show, a non-refundable deposit of $100 is required for surgery appointments, and a non-refundable $200 deposit will be required for any dental appointments.

Our team understands that life situations happen, creating a need to cancel or reschedule an appointment. If your financial situation has changed, please give us a call, and we will gladly discuss what alternatives and/or resources may be available to you.